At Iron Comet, we have a different philosophy than our local competitors. To them, you are just another sale to reach a quota.
We approach medical practices in a very different way. We invision it like this:
You are taking your first baby to the day care for the very first time. You have done your best to make sure they are a quality business that will take care of your little treasure with as much care as you would. Its hard because you never know for sure if your child will be safe. You did your homework and asked for references. You checked them out with any available government agency. So you take your child in and hope for the best.
This is how we view your practice. You are bringing your baby to us. You want to make sure it will be taken care of the way you would do it.
During EMR implementations, we hold your hand all the way through the process. No remote training or train the trainer approaches here. We want you to be successful and we will not stop until you are.
Iron Comet has one goal and that is to offer the best possible support we can to our customers. To do so, we have created a team that none of our competitors in Georgia can match. Not only do we have certified technicians and trainers, but we also have clinical personnel that have worked in medical practices for long periods of time. We have done this to help ensure that everything we do is in keeping with the real world of what medical practices need to be successful.
In addition, we have formed partnerships with practice management consultants and a billing service. We are truly able to offer the "full package" to your practice. Not just the IT side like all of our other competitors.
Our promise -
We are not able to promise that the software we install or service will always work perfectly, the hardware won't fail, or that we won't make mistakes. We simply can't do that. However, what we can promise is that we will always work ahead of time to minimize your risks to problems and when they do occur, we will make it right every time.
Support options -
Our support is on a per incident basis. We have found that support contracts are just too restrictive for our clients and most feel that they never call enough to justify the cost.
There are 3 main causes for support calls.
So if your program is up to date, your hardware is good quality, and your staff is trained, then you really won't have many support calls. It is our job to ensure that the above three items are put to bed for you. We are able to help with all three.
We approach medical practices in a very different way. We invision it like this:
You are taking your first baby to the day care for the very first time. You have done your best to make sure they are a quality business that will take care of your little treasure with as much care as you would. Its hard because you never know for sure if your child will be safe. You did your homework and asked for references. You checked them out with any available government agency. So you take your child in and hope for the best.
This is how we view your practice. You are bringing your baby to us. You want to make sure it will be taken care of the way you would do it.
During EMR implementations, we hold your hand all the way through the process. No remote training or train the trainer approaches here. We want you to be successful and we will not stop until you are.
Iron Comet has one goal and that is to offer the best possible support we can to our customers. To do so, we have created a team that none of our competitors in Georgia can match. Not only do we have certified technicians and trainers, but we also have clinical personnel that have worked in medical practices for long periods of time. We have done this to help ensure that everything we do is in keeping with the real world of what medical practices need to be successful.
In addition, we have formed partnerships with practice management consultants and a billing service. We are truly able to offer the "full package" to your practice. Not just the IT side like all of our other competitors.
Our promise -
We are not able to promise that the software we install or service will always work perfectly, the hardware won't fail, or that we won't make mistakes. We simply can't do that. However, what we can promise is that we will always work ahead of time to minimize your risks to problems and when they do occur, we will make it right every time.
Support options -
Our support is on a per incident basis. We have found that support contracts are just too restrictive for our clients and most feel that they never call enough to justify the cost.
There are 3 main causes for support calls.
- Program issues
- Hardware/networking issues
- Training
So if your program is up to date, your hardware is good quality, and your staff is trained, then you really won't have many support calls. It is our job to ensure that the above three items are put to bed for you. We are able to help with all three.
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